Your satisfaction is our biggest priority. If you receive an item that is defective, please e-mail firstname.lastname@example.org within 5 days of receipt and we will be glad to exchange it for a replacement. If said item is out of stock, we will give you the option to exchange for another like-priced item or to send it back for a full refund. If you receive the wrong size ordered or wrong item altogether, you must return the incorrect item in the original packaging, unwashed and unworn. We will e-mail you a prepaid postage label so all you have to do is mail it! Requests for returns or exchanges due to the ordering of the wrong size, fit, or improper washing techniques will not be granted. We are not responsible for packages lost, stolen, or damaged once turned over to USPS. Once USPS has the package it is out of our hands. Customer service is our top priority and we thank you for your understanding!
Once an order is placed, it can not be cancelled. If you need further assistance, please e-mail us at email@example.com. If you accidentally order the wrong size, please e-mail firstname.lastname@example.org immediately after and if we still have the item in the size you requested, we will be happy to switch it for you. Please order carefully.
Late or missing refunds (if applicable)
If a refund is applicable, your order will be refunded in the same way the original transaction was made. The exception to this is if you prefer store credit over a refund. Please contact us at email@example.com if you cannot find your refund or believe you may not have received one yet